This document forms part of our Conditions Of Use, including our Privacy Policy
Any product being produced to the exact specifications of the customer is considered customised and therefore is NON-REFUNDABLE. Your finished decorated product is NOT an off the shelf item, that can be returned, and re-sold to somebody else.
Please choose your products carefully.
The following explains the conditions that returns and refunds will be accepted.
All returns must be authorised before they will be accepted.
You must notify us immediately or within 7 Days, of receiving your order, of your intent to return your order, by emailing us at admin@treatme.shop. Returns must be authorised and returned within 14 days. Returns must be accompanied by a Return Authorisation Number [RAN], which we will issue. The customer is responsible for the shipping costs of all returns. All goods returned must be unused, unworn and in their original condition.
Returns will ONLY be accepted for:
Claims will NOT be accepted for:
A Full Refund will only be issued for the following cases:
A Refund may be given (at our discretion) in the following cases:
For all returns where a refund is at our discretion, we reserve the right to redo or reproduce your order correctly.
Our warranty for faulty products and prints extend until the first wash only. Garment that are washed multiple times are outside our warranty terms, as we have no control over this process and cannot be held responsible for, the many possible problems that could occur during a laundry cycle. Please read How To Care For Your T-shirt
Cancelled orders will be refunded (provided no work has commenced on your order) less a 5% (or up to $15.00) return payment fee.
We charge a return payment fee on special refunds to cover our bank charges (merchant and transaction fees) and the time to reverse a Credit Card payment, Paypal or deposit at the bank or to re-issue a refund cheque.