This document forms part of our Conditions Of Use, including our Privacy Policy, and Returns Policy.
The term "Shipping" means "the transportation of our goods". Other terms that have the same meaning, that are also used in this document are "Ship", "Shipped", "Delivery", "Dispatch" and "Postage"
TreatMe Shop can ship your order to anywhere within New Zealand. Most orders are shipped from our base in Whangarei, New Zealand; however we do use supply chain partners world wide and from time to time may ship from that location.
Our online shipping rate is $7.00 per online order for products. For other personalised quotes by phone or email, that include printing, the postage will vary according to order size and postcode. Deliveries may take from 1-14 working days depending where you live in New Zealand.
Our delivery partner is NZ Post for Registered Post or Express Post. These company's are third parties, that we do not control, and we rely on their listed shipping times to estimate length of shipping time to your delivery address. If your order is critical, we do make every effort to dispatch your order on time according that company's listed delivery time schedule, so that you receive your order on time.
Once an order leaves our delivery dock we can not be held liable for any late deliveries that, when dispatched within time, are late due to reasons that are beyond our control. Critical orders should be placed with ample lead-time or picked up in person. Most shipments (except Regular and Express Post) are covered by insurance and all are traceable to their destination.
All orders with tracking numbers can be traced to the destination by the respective shipping company, by using the track and trace functionality on their website. Your shipping notification email from us, after dispatch, will contain this information.
No claim shall be make if a delivery partner says an order was delivered. If NZ Post or another delivery partner say an order is delivered (including proof), we also consider the order to be delivered and thus completed.
In the case of lost shipment, no claim may be made when the user chooses a shipping method not covered by insurance and is not traceable to a destination. This includes Regular Post and Express NZ Post.
Claims for insured parcels will be made after we have confirmation of a lost parcel by the delivery company in question. In most cases when a parcel is confirmed misplaced and an insurance claim is confirmed, we will re-place your order and will take care of the claims process. You will NOT have to wait for this process to complete which may take up to 90 days.
